QUESTIONS AND ANSWERS

Unfortunately, no, we have made a conscious decision not to sell our footwear direct to consumers. For good reason! Fitting LOWA boots and shoes correctly and specifically to your foot’s individual needs demands intensive and well-trained consulting - the kind of personal advice you can find at LOWA stockists. Find your nearest retailer.

Whether your LOWA boots can be resoled depends entirely on the construction method used in that style. Cemented soles, for example in LOWA Alpine, backpacking and trekking styles, can be replaced without a problem (however, please note that uppers need to be in good condition in order for this to be cost effective). Your specialty retailer sends us the boots, and we resole them at cost using original materials. If the original materials are not available, we will select materials of at least equal quality. Resoling is unfortunately not possible for footwear from our All Terrain Collection, as well as from the Outdoor-Fitness/Speed hiking and Travel lines. 

We guarantee your boots and shoes will be free from defects in workmanship and materials for a period of 12 months. If you should experience defects during this time, we will repair them within the general terms of our warranty. We are not responsible for damage resulting from improper care and inappropriate use. However, in general, we can usually repair such damage for you at your cost and can provide a quote.

Please take the boots to your LOWA retailer to ask about any possible defects. The staff will handle all inquiries and returns. And don’t forget your sales receipt. You can of course go to any authorised LOWA retailer, but it’s best to go to the store where you purchased the boots. With their expertise, the retailer can best judge what the best solution is, for example if your boots should be sent in for repairs. 

The right kind of care can significantly lengthen the time you’ll be able to enjoy your LOWA footwear. Read more about detailed care instructions and tips.

We recommend a Thorlos® Clinically Tested Padded Sock (CTPS) predominantly constructed from THORLON yarns which are hydrophobic and wick away moisture beyond the GTX membrane whilst still retaining their resiliency thus reducing shearing forces and reducing pressure under your forefoot. 

Usually they are a descriptive name for a certain technology we employ to improve for example fit, comfort or stability. Detailed explanations can be found in our innovation section

A last is the shaped form usually made of wood or synthetic materials that fills the inside of footwear during the manufacturing process. Footwear is built around lasts that are shaped like feet. The last is vital in determining the fit and feel of the boot or shoe. The Women’s last at LOWA are narrower in the heel and thus proportionately wider in the forefoot, slightly higher toe box and have a higher instep. 

Approximately 190 individual pieces, countless meters of thread, a lot of cement, and endless amounts of handwork are needed to manufacture LOWA Trekking boots. Here is a list of materials typical for one pair of LOWA Trekkers, size 8:

  • 30 pieces of leather 
  • 42 reinforcing pieces
  • 110 metal pieces 
  • 10 pieces for the sole

In addition, we use approximately 65 meters of thread and 200 grams of cement.  

  1. Evaluating the leather: sorting and distribution
     
  2. Punching out the pieces: uppers, lining, cushioning, reinforcements, etc.
     
  3. Setup:  preparation of all of the individual pieces including stamping, shaving and bevelling (scarfing) to thin the edges and to equalise the strength of all parts, applying colour touch-ups to the cut faces, pressing flat and fusing together the leather pieces and reinforcements.  
     
  4. Sewing: stitching together the pieces
     
  5. Cementing: gluing in the cushioning pieces
     
  6. Riveting: fastening the metal parts such as hooks, eyelets and lace loops
     
  7. Quality control of the uppers and visual inspection (i.e., the boot without the last and before the insole, outsole or midsole are attached)
     
  8. Preparing uppers, prior to lasting. Pre-treating the upper.
     
  9. Attaching the insole to the last
     
  10. Pulling (shaping) the upper over the last: The upper is drawn snugly and shaped over the last, and then the edges of the upper are cemented to the insole.
     
  11. Shaping and securing the heel area: The rear part of the upper is cemented or tacked to the insole
     
  12. Roughing out the upper to attach the rand
     
  13. Wrapping and cementing on the rubber rand
     
  14. Roughing out the rand and cementing on the sole unit
     
  15. Removing the boot from the last
     
  16. Finishing and additional quality control
     
  17. Spraying on the finishing treatment
     
  18. Threading the laces
     
  19. Inserting the foot bed
     
  20. Attaching the label
     
  21. Packing and shipping 

For optimal comfort and performance it is wise to consider the foot/sock/boot as a system, they should all work together to deliver the ideal performance. Most people substantially underestimate the value and benefits that an engineered sock such as a Thorlos® Clinically Tested Padded Sock (CTPS) can provide. We discuss this in detail under Comfort, Fit and Fitting.